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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Darrell D

June 12, 2026

5  out of  5
rating by Darrell D
"Jim Manley’s Office will always go above and beyond helping you with anything you need."
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Andrew Bona

June 12, 2026

5  out of  5
rating by Andrew Bona
"I’ve known Jim for over 15 years and he is hands down the best insurance agent I have ever had to pleasure to work with. He treats his customers like you’re his family. He takes the time to call you and speak to you about your policy and pricing, how he can save you money or even just to check in from time to time. When you need him, he’s always there. His staff is incredibly helpful and professional. I usually work with Jessica Metzger (Jess) who is just wonderful. She goes above and beyond to help me with whatever I need. She recently found a way to save me a ton of money on my auto policies. I HIGHLY recommend this agency. Thank you Jim and Jess!"
We responded:
"Andy, wow… thank you for taking the time to write such an incredibly thoughtful and heartfelt review. It truly means a great deal to me and our entire team here at Jim Manley State Farm in Newburgh, NY. Having the opportunity to work with you for over 15 years has been an absolute privilege. At our agency, we believe that insurance should always be personal — taking the time to understand our customers’ needs, reviewing their auto insurance, home insurance, life insurance, and liability insurance to make sure they have the right protection at the best possible value. It means so much to know that you feel like family when you walk through our doors or give us a call. I especially appreciate your recognition of Jessica Metzger. Jess is a tremendous part of our team and is passionate about helping our customers find the right coverage while identifying opportunities to save money on their car insurance and other insurance policies. She truly embodies the level of service we strive to provide every single day. For anyone looking for a trusted insurance agent in Newburgh, NY, New Windsor, NY, or the greater Hudson Valley, our mission is simple: provide exceptional customer service, honest advice, personalized insurance reviews, and be there when our customers need us most. Andy, thank you again for your loyalty, trust, and recommendation. Reviews like yours are the reason we love what we do. We look forward to continuing to protect you and your family for many years to come. — Jim Manley & Jessica Metzger Jim Manley State Farm Insurance Agency | Newburgh, NY"
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Miguel Irizarry

June 10, 2026

5  out of  5
rating by Miguel Irizarry
"Really good staff very friendly and easy to use app as well."
We responded:
"Thank you so much, Miguel, for your 5-star review! ⭐⭐⭐⭐⭐ We truly appreciate your kind words about our friendly staff and the ease of using the State Farm mobile app. At Jim Manley State Farm in Newburgh, NY, we work hard to make insurance simple, convenient, and personal. Whether you need auto insurance, home insurance, renters insurance, life insurance, or help managing your policies through the State Farm app, our team is always here to provide knowledgeable service and support. Miguel, thank you for trusting our Newburgh State Farm agency. We are proud to serve customers throughout Newburgh, New Windsor, the Hudson Valley, and surrounding Orange County communities. We look forward to helping you with all of your insurance needs for years to come! – Jim Manley and Team State Farm Insurance Agent | Newburgh, NY"
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UnusualSuspects TV

June 5, 2026

5  out of  5
rating by UnusualSuspects TV
"Jessica was a great help!"
We responded:
"Thank you so much for your feedback. Our office is so very happy that Jessica is part of our Team. Truly appreciate taking the time to provide this feedback. All the best, Jim Manley Agency Owner. "
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Jean Herring

May 20, 2026

5  out of  5
rating by Jean Herring
"This agency is the best. It’s when you have a problem that you appreciate the insurance agent and the company you have. Other companies may write a policy or even cost a bit less, but you will certainly find a big difference when you need to make a claim. I have a friend that had a kitchen fire with a different company, and went through hell trying to get it fixed. It took over a year with much frustration and disappointment. I’ve found this agency very professional, informative, helpful, and always available when you have a question. They go out of their way to be of assistance, They give you informed feedback, not just pat generic answers. They take an interest in your situation, and help you get the best solution for your best interest.You are not just a customer here, you are a client. They explain the policies, and help with informed decisions. They help you with your claims, not try to get out of paying claims like some other companies do. I’ve been with this group several years, have had a few claims , and have been happy with the way they were handled.I’m also very happy with the way they treat their clients. No question is too small, they are always available and willing to be of assistance. Jim is extremely helpful , knowledgeable , and personable; as well as his staff. It’s a pleasure to do business here. I would not consider going anywhere else. I didn’t think I would be filing another claim with State Farm , but life happens in a way you don’t expect. Thus I am adding this edit to my above post. I have had a stressful time dealing with loss of some personal articles and didn’t know what to do first. I called or came in this office several times , and was always met by a smiling welcoming staff member. Marian and the office staff were always helpful and pleasant. Marian especially took concern and interest in helping my situation and seeking resolution.She was always professional, competent , and such a big help in navigating the situation . She always called to see how things were proceeding with me, and let me know what was being done for me on her end. Without her kind help, the knowledgeable information of all the staff and Jim, I don’t know how I could have handled this stressful situation. I came as a stranger to this agency, and feel I have made a friend. I appreciate the help that has been given to me ."
We responded:
"Jean, thank you so much for your wonderful review—and for being with our State Farm agency for 30+ years. We truly appreciate your trust and your kind words about how we support you when it matters most. We’re especially grateful you shared details about your experiences, including your more recent claim involving the loss of personal items. Knowing you felt informed, supported, and cared for throughout the claims process means everything to our team. We work hard to make sure our clients don’t feel like just a policy number—because you really are a client and a part of our community. We’ll also be sure to pass along your appreciation to Marian. From answering “no question is too small” moments to following up with you and guiding you step-by-step, our goal is always the same: clarity, help, and peace of mind. If you’re located in Newburgh or Orange County, NY, we’re here for you anytime—whether it’s before a claim or when you need us most. Thanks again, Jean. It’s genuinely been an honor serving you. With Gratitude, Jim Manley, Agency Owner"
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Dan Santiago-Stewart

May 7, 2026

5  out of  5
rating by Dan Santiago-Stewart
"Just wanted to say how wonderful this office is. While in the process of getting a new car the company I purchased from kept rejecting the temporary insurance card for various minor reasons. Marion Boonstra was wonderful and pleasant every time I called her asking for a change. She very kindly joked with me and made me laugh during a very frustrating purchasing process. I appreciated all that she did for me. Thanks!!"
We responded:
"Thank you so much Dan for your amazing review! We’re thrilled to hear that our team member Marian Boonstra was wonderful and pleasant whenever you called for help with your temporary insurance card during your new car purchase. 🚗✨ At our office, we pride ourselves on providing #friendly, #efficient support for customers—especially during stressful times—and we’re glad Marian could help, clarify everything, and even bring a smile to your day. Thanks again for choosing us—we truly appreciate it! All the best, Jim Manley Agency Owner"
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Mark Schuh

April 25, 2026

5  out of  5
rating by Mark Schuh
"Jim, Jessica and the whole team are always extremely helpful and responsive. Thank you!"
We responded:
"Thank you so much Mark — I truly appreciate you taking the time to share this! It means even more coming from someone I know with whom I have had such a long-term business relationship. We take a lot of pride in delivering responsive, reliable service here at Jim Manley State Farm in Newburgh, NY, and I’m glad to hear that Jessica and the team continue to deliver that experience for you. Helping our customers with their auto insurance, home insurance, and overall protection needs in the Newburgh and Hudson Valley area is what we’re all about. Thanks again for your continued trust and support—it never goes unnoticed. If you ever need anything at all, you know we’re always here for you! Best Regards, Jim Manley, Agency Owner "
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Cam Malinao

April 21, 2026

5  out of  5
rating by Cam Malinao
"Jessica shared valuable information with me as I'm new to working with insurance agents within the car industry. Jessica is delightful to work with, I'm honored to have spoken with her."
We responded:
"Hi Cam — thank you for taking the time to leave such a kind 5-star review! We’re so glad Jessica was able to share valuable information with you as you’re new to working with insurance agents in the insurance industry. It also means a lot that her guidance helped you support a mutual client’s transaction. We truly appreciate the opportunity to work together and we’re proud to help make the car-buying and insurance process easier for everyone involved. Thanks again, Cam — we hope to see you talk again soon! All the best, Jim Manley; Agency Owner"
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James Burte

April 21, 2026

5  out of  5
rating by James Burte
"Thank you Jessica for all your help.....your always welli g to help when needed"
We responded:
"Hi James — thank you so much for your 5-star review! We truly appreciate you being part of our office for the past 30 years, and we’re thrilled to hear how much you love our office. Jessica will be so happy to know her help and support made a difference. We’re always here for you—whenever you need anything. Thanks again for choosing our team! ⭐️ All the best, Jim Manley; Agency Owner"
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francesca airoldi

April 13, 2026

5  out of  5
rating by francesca airoldi
"Jessica has been my agent at Jim Manleys office for the last 4 years since we moved to the area and working with her has been an absolute pleasure. Always provides great recommendations and gets things done so quickly. I highly recommend!"
We responded:
"Francesca, thank you so much for your kind words and for trusting Jessica and our team at Jim Manley State Farm in Newburgh, NY over the past 4 years—we truly appreciate your continued support! Jessica takes great pride in providing fast, reliable service and personalized insurance recommendations, and it means a lot to hear that her efforts have made your experience such a positive one. Our goal is always to make sure our customers feel confident, informed, and well-protected—whether it’s auto insurance, home insurance, or life insurance here in the Newburgh and Hudson Valley area. We’re grateful for your recommendation and are always here whenever you need guidance, updates, or a quick turnaround on anything insurance-related. Thanks again for being part of the Jim Manley State Farm family! At your service, Jim Manley Agency Owner #NewburghNYInsurance #StateFarmAgent #HudsonValleyInsurance #AutoInsuranceNY #HomeInsuranceNY #CustomerServiceMatters "
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Eileen Sacharewitz

April 1, 2026

5  out of  5
rating by Eileen Sacharewitz
"I recently switched to Jim’s team and couldn’t be happier. Not only have they saved me money but customer service is outstanding. Jessica explained everything thoroughly during the transition to new coverage and even checked to make sure I had no issues not renewing the previous one. They are easy to communicate with and respond in a timely manner. They are professional, very knowledgeable and articulate. I feel absolute peace of mind committing to their business. I highly recommend them for your insurance needs."
We responded:
"Eileen, thank you so much for your thoughtful and detailed review—we truly appreciate you taking the time to share your experience! We’re thrilled to hear that your switch to our office has been a positive one and that we were able to help you save money while delivering the level of service you deserve. Providing a smooth, stress-free transition is something we take great pride in, and it’s wonderful to know that Jessica’s thorough communication and follow-up gave you confidence every step of the way. Our goal is always to combine personalized customer service with expert guidance in home, auto, and life insurance, so hearing that you felt informed, supported, and at ease means a lot to our entire team. Peace of mind is exactly what we strive to provide for every client. Thank you again for your recommendation and for trusting us with your insurance needs—we’re always here whenever you need us! #CustomerService #InsuranceSavings #AutoInsurance #HomeInsurance #PeaceOfMind #LocalAgent #ResponsiveService #TrustedAdvisor"
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christina figueroa

March 30, 2026

5  out of  5
rating by christina figueroa
"I called just to pay a bill; I was welcomed with pleasant customer service and felt comfortable asking questions about my car insurance. Before the call ended i was well informed. Thank you for the friendly service!"
We responded:
"Christina, thank you so much for taking the time to share your experience! We truly appreciate your kind words. We’re glad that even a simple call to make a payment turned into a positive experience. At my Office, Jim Manley State Farm, we believe every interaction matters—whether it’s helping with a policy question, reviewing coverage, or just assisting with a quick bill payment. Providing friendly, professional, and personalized customer service is always our priority. Your feedback reinforces our commitment to making insurance easy, comfortable, and stress-free for our customers here in Newburgh and the surrounding Hudson Valley community. If you ever need anything—whether it’s auto insurance, home insurance, or a full coverage review—we’re always here to help! #JimManleyStateFarm #NewburghNYInsurance #CustomerExperience #InsuranceMadeEasy #PersonalizedService #HudsonValleyNY #AutoInsuranceNY #HomeInsuranceNY #StateFarmAgent "
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Cynthia Ruballos

March 17, 2026

5  out of  5
rating by Cynthia Ruballos
"Amazing insurance and office ! Everyone is so prompt with responses to any questions or changes. Jessica is amazing and has worked woth my family for many years !"
We responded:
"Thank you so much, Cynthia, for your incredibly kind words! It truly means a lot to our entire team. We take great pride in delivering prompt, personalized service and making sure every question or change is handled quickly and efficiently—so it’s wonderful to hear that reflected in your experience. Jessica will be especially grateful for the shoutout—she’s been dedicated to taking care of families like yours for years, and it shows! We’re honored to have earned your trust and appreciate you being part of our State Farm family. We’re always here whenever you need us! Regards, Jim Manley Agency Owner #CustomerAppreciation #PromptService #PersonalizedCare #InsuranceMatters #StateFarmFamily #HereToHelp #GoodNeighbor #ExceptionalService"
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Sarah Carr

March 11, 2026

5  out of  5
rating by Sarah Carr
"Jim, Jessica and the entire team have been such true pros during the process of securing home owner's and auto insurance. They are responsive, kind, helpful, and always provide useful information and context. I feel so fortunate to have found them."
We responded:
"Thank you so much for the amazing review, Sarah! ⭐⭐⭐⭐⭐ We truly appreciate your kind words about Myself, Jessica, and our entire team. Providing responsive service, helpful guidance, and clear information throughout the process is exactly what we strive for every day. Insurance isn’t just about finding the lowest price — it’s about making sure you have the right protection and real value for your home and auto coverage. We’re grateful you chose our team and are honored to be able to help protect what matters most to you. If you ever need anything, we’re always here to help! #GreatValueHomeAndAuto 🏡🚗 Sincerely, Jim Manley Agency Owner"
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Pr Porcelain

March 11, 2026

5  out of  5
rating by Pr Porcelain
"I don’t have Jake from State Farm but I have Jessica! Haha she was awesome, took care of everything I needed and more! Always provides excellent customer service and very knowledgeable. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you so much for the incredible review! We absolutely love the comparison — while Jake gets a lot of attention, we think Jessica might just give him a run for his money! 😄 We’re thrilled to hear that Jessica took such great care of you and made the process easy while providing knowledgeable guidance along the way. Delivering excellent customer service and making sure our customers feel supported and confident in their coverage is exactly what we strive for every day. Your kind words and the extra stars truly mean a lot to our team. We appreciate you trusting us with your insurance needs and are always here whenever you need us. Thanks again for taking the time to share your experience! ⭐️ Best Regards, Jim Manley Agency Owner"
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Justin Brooks

March 4, 2026

5  out of  5
rating by Justin Brooks
"Overall, very easy process setting up my vehicle and renter’s insurance. Jessica Metzger is very communicative and makes everything easy to understand. No complaints."
We responded:
"A sincere thank-you for your review, Justin. We truly value your business and your kind words. Jim Manley Jr - State Farm Insurance Agent"
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Samantha S

February 4, 2026

5  out of  5
rating by Samantha S
"My parents started working with Jim Manley and his team in 1994.! As soon as I started driving and needed insurance in 2006 I went straight to Jim and within the last 2 years I added my daughter to my policy. We love Jim, Jessica and the rest of the team.! They are always there and ready to help with anything.!"
We responded:
"Samantha, your feedback truly made our day! We’re so grateful for your loyalty and support. – Jim Manley Jr - State Farm Insurance Agent"
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T.J

January 16, 2026

5  out of  5
rating by T.J
"Jim and his team, Jessica in particular are absolutely amazing. They're caring, take the time out to address any of your concerns and questions and search for the best outcome that is reasonable for you. Jessica goes above and beyond every time I call. Highly recommended, all positive feedback. She's amazing, truly."
We responded:
"Thank you so much for this incredible review Aubrey! 🌟 Jessica, and my entire team are thrilled to hear your kind words. Jessica’s dedication to going above and beyond truly sets the standard for exceptional care, and your recognition means the world to us. We’re committed to providing personalized, thoughtful service every step of the way — because YOU deserve nothing less. To everyone reading this: if you want a team that listens, cares, and delivers the best possible outcomes, look no further. Highly recommended, truly amazing service! 🙌✨ My sincere appreciation for your feedback, Jim Manley Agency Owner"
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Terry Tauffner

January 15, 2026

5  out of  5
rating by Terry Tauffner
"I have been happily working with Jim and Trish when I switched to State Farm for my personal and business insurance needs. They are there when you need them and very professional. I would highly recommend them for all of your insurance needs."
We responded:
"Thank you Terry! We truly appreciate your feedback! I am so glad to have your business and support. #businessinsurance Sincerely, Jim Manley State Farm Agent"
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Brian Grant Ackert

January 12, 2026

5  out of  5
rating by Brian Grant Ackert
"Kudos to Maria at Jim Manley’s office! She helped me solve a big problem related to my car insurance, and as a result, I feel very taken care of by her and I continue to be committed to State Farm!"
We responded:
"Thank you so much for the kind words, Brian. We truly appreciate you taking the time to share your experience. Maria takes a great deal of pride in helping our customers navigate challenges and making sure they feel supported every step of the way. I’m grateful she was able to help resolve the issue with your car insurance and provide the level of care you deserve. Your continued trust and commitment mean a great deal to all of us in our office. We’re thankful to have you as part of our State Farm family, and we’re always here whenever you need us. – Jim Manley Agency Owner"
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brielle zarriello

January 9, 2026

5  out of  5
rating by brielle zarriello
"Me and my husband had the best experience with Jessica Metzger! She got us a great deal on our car insurance!"
We responded:
"Thank you so much Brielle for your kind words! We're thrilled to hear that you and your husband had such a positive experience with Jessica. She works hard to find the best rates for our clients, and we're glad it made a difference for you. If you ever need anything else, don't hesitate to reach out! Many thanks, Jim Manley Agency Owner #GreatRates "
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Katie Cavallucci

December 2, 2025

5  out of  5
rating by Katie Cavallucci
"Very helpful and made all insurance processes quick, easy, and efficient! They gave me great rates for both home and life insurance."
We responded:
"Hi Katie! 🌟 Thank you so much for your amazing review! We're thrilled to hear we made insurance simple and snagged you great rates for both home and life coverage. Your peace of mind is our top priority—here’s to many worry-free days ahead! 🏡💙🔒 #InsuranceMadeEasy #HappyClients #statefarmsellslife #greatrates Thank you, Jim Manley Agency Owner"
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Jackie D'Ercole

November 12, 2025

5  out of  5
rating by Jackie D'Ercole
"Kudos to Jim and his entire staff. I went to Jim after a bad experience with my prior agent. He immediately took my situation very seriously and was able fix everything. I am now with this agent for almost 3 years and their customer service should be an example for every business. Need I say more? Thank you for going above and beyond!"
We responded:
"Thank you so much for your incredible review! We are truly grateful for your kind words and are thrilled to hear about your positive experience. The real credit goes to my amazing team of Associates who consistently go above and beyond to deliver exceptional service. The entire staff and I take immense pride in treating each client’s situation with the utmost care and dedication, and it’s wonderful to see that reflected in your experience. Your loyalty over these past three years means the world to us, and we will continue striving to set the highest standard in customer service. Thanks again for recognizing the hard work and passion of our team! Best Regards, Jim Manley Agency Owner"
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Daniel Linton

November 5, 2025

5  out of  5
rating by Daniel Linton
"Thank you so much! Great Customer service"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Charles morgan

October 17, 2025

5  out of  5
rating by Charles morgan
"Always such a pleasure when I go into the office. These women, Marian and Maria, consistently on point. Y’all ROCK!!! 🤙 Professionalism and hospitality is off the charts. You’ve got questions, they’ll get you the answers. Matter a fact, they deserve a raise.😉 Thanks again for all you do!"
We responded:
"Hey Charles! Wow! We are absolutely blown away by your incredible review—thank you from the bottom of our hearts! Marian and Maria will be beyond thrilled to hear your kind words; they truly put their hearts into everything they do, and your recognition means the world to us. Your enthusiasm and support fuel our passion every single day. We’re so grateful to have amazing clients like you who make our work such a joy. I am making sure to notate your shout-out (and the raise suggestion 😉)! Thanks again for taking the time to share your experience, this feedback is important for my Associates—it’s truly appreciated more than words can say! You ROCK too! 🤙✨ All the very best! Jim Manley Agency Owner"